contact us
We're here to Support you
Have questions about our psychiatric services, referral requirements, or the booking process? Our team is here to help. Reach out to us and we will respond as soon as possible.
Send us a message
Fill out the form below and we'll get back to you as soon as possible.
FAQS
Frequently Asked Questions
Find answers to common questions about our services.
Do you handle crisis or acute mental health emergencies?
No. Tranquil Wave Health is not an acute or crisis mental health service. If you are experiencing a mental health emergency or require immediate assistance, please call 000, attend your nearest hospital emergency department, or contact Lifeline on 13 11 14.
How do I know if I’m eligible for an assessment?
We provide telehealth psychiatric care to adults aged 18 and over across Australia. For general psychiatry, we see patients nationwide. For ADHD assessments, we accept patients from all states except the Northern Territory and Tasmania. Opiate agonist treatment is currently restricted to patients in Victoria.
How long does an appointment take?
An initial comprehensive psychiatric assessment typically takes between 45 to 60 minutes. Follow-up review appointments generally range from 15 to 30 minutes, depending on your specific clinical needs and treatment plan.
What makes a referral valid?
A valid GP referral must include a comprehensive medical and psychiatric history,
details of current medications, and any relevant past treatments. For ADHD assessments, the referral must specifically request an ADHD evaluation and confirm that required pre-tests (such as an ECG and blood pressure check) have been completed. Incomplete referrals may be declined.